Privacy Policy

Who is responsible for your information?

Floor Polishing Services Ltd is the controller of the personal information described in this notice.

Registered company: Floor Polishing Services Ltd (company number 09386468)
Address: 61 Richmond Road, Worthing, West Sussex, BN11 4AG
Email: info@floorpolishingservices.co.uk
Telephone: 01273 358 592

Information we collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and location;
• details about your floor, surface, property and the work you are considering;
• messages, photographs and other information you send by form, email, telephone or WhatsApp;
• quotation, appointment, service, payment and correspondence records; and
• technical information such as IP address, browser and device information, pages visited, referral source and approximate location.

Please do not send information that is not needed for us to assess or complete your enquiry.

How and why we use personal information

We use the personal information you provide only to respond to your enquiry, discuss the proposed work and prepare or send a quotation. We may contact you initially by telephone, WhatsApp or email, depending on the contact details and method you provide. We do not use your enquiry details for unrelated marketing or sell them to third parties. We retain information only for as long as reasonably necessary to manage your enquiry, quotation, any resulting work, and our legal or accounting obligations.

Where we rely on legitimate interests, we consider the effect on your rights and only use information where those interests are not overridden by your interests or fundamental rights. We do not use automated decision-making that produces legal or similarly significant effects.

Cookies, analytics and third-party services

The site uses necessary technologies for security, forms and core operation. It also uses or may use Google Analytics, Google Tag Manager, Google Ads conversion tracking, Google call tracking and Yandex Metrica to understand visits and measure advertising. These services may process identifiers, IP address, browser, device and usage information.

Our forms use Google reCAPTCHA to reduce spam. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Non-essential cookies and similar technologies should be used only with your consent where the law requires it. You can also restrict or delete cookies using your browser settings, although some website functions may be affected. Withdrawing consent does not affect processing that took place before withdrawal.

Who we share information with

We may share information only where necessary with trusted organisations that support our website and business, such as website hosting, email, IT, anti-spam, analytics, advertising, payment, accounting and professional advisers. We may also disclose information where required by law, to protect legal rights, or in connection with a business sale or reorganisation.

Some providers, including Google, Meta/WhatsApp and Yandex, may process information outside the United Kingdom. Where restricted transfers occur, we expect the relevant provider to use an approved safeguard, such as UK adequacy regulations or contractual protections.

We do not sell personal information.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting and dispute requirements. As a general guide:

• enquiries that do not become jobs are normally retained for up to 24 months;
• customer, contract, invoice and payment records are normally retained for up to six years after the end of the relevant relationship or accounting period; and
• security and website logs are kept for shorter periods determined by our hosting and security providers, unless needed to investigate an incident.

We may keep information for longer where a legal claim, complaint or regulatory requirement makes this necessary.

How we protect information

We use proportionate organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No internet service is completely secure, so please avoid sending unnecessary sensitive information through website forms or ordinary email.

Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase or restrict the use of information;
• object to processing based on legitimate interests or direct marketing;
• receive certain information in a portable format; and
• withdraw consent at any time where processing relies on consent.

These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request. We normally respond within one month.

Other websites and policy updates

Our website may link to or embed services operated by other organisations. Their privacy practices are governed by their own notices. We may update this policy when our services, technology or legal obligations change. The latest version will always be published on this page with its revision date.